Should you wish to return an item, we are happy to offer an exchange or refund for full priced products provided you request a return within 10 days of receiving your item and ship the item back to us within the next 10 days.
Contact our customer services team at email@example.com or call +30 216 700 1644 to receive your free return.
All items must be returned in perfect condition and with the original packaging and all tags attached. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.
Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any funds returned to you in the event you return one of our products. Please allow 5 working days once we receive your product for us to process your return, additionally allow 7 more days for banks to clear funds on your account.
Outside the EU, customs duties and sales taxes are non-refundable through Gillini. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
If you are exchanging a product and the new item is of a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of the return.
Please note: This does not apply during Sales Period where we can only offer an exchange on goods. If you do not wish to exchange the purchase, you will be issued a credit note to the value of the item at the time of the purchase. If you exchange a product and there is a difference in the final balance, you will be issued a credit note which can be redeemed on your next purchase.
FAULTY ITEMS & REPAIRS
We offer a complimentary repair service for 6 months, starting the day you purchased an item if we define that the problem with the product has occurred not from ill-usage but with a fault either with production or with an element of the production and assembly process. Please email images of your product, including detailed images of the damaged area to firstname.lastname@example.org.
Shipping and customs charges for returning the product will not be covered by Gillini.
Please note: General wear and tear will not be covered by this service and all complimentary repairs are at the discretion of Gillini.
If you have had a product for more than 6 months that requires a repair please follow the same process. We will then assess the work that is required and provide you with a quote and information about the cost of repair on how to proceed.