TERMS & CONDITIONS
The website www.gillini.com is the online store selling the products of the sole proprietorship trading under the name “GILLINI”, with registered offices in Athens (Kallithea), Davaki Street, 65, 17672 (Tax Reg. No.: 156679503000/Athens Commercial Companies’ Tax Office).
The company’s concern is to set out the terms and conditions governing the rights and obligations of GILLINI as owner of its online store at www.gillini.com, for all visitors to its web page, so that they can enjoy the best service possible when searching for or buying products from its store.
All transactions made through www.gillini.com are governed by international and European legislation regulating issues related to to e-commerce, as well as by the Greek legislation concerning distance selling.
By using our website, it is implied that you consent to the following terms and conditions.
PRIVACY POLICY AND SECURITY
The online store www.gillini.com operates in accordance with applicable Greek and EU legislation. The circumstances under which we may ask for specific personal data of yours are generally for processing your order. Our online store complies with the transparency rules and obligations imposed by the Regulation (EU) 2016/679 (General Data Protection Regulation). All data related to your personal details and transactions are secure and confidential. When you visit our e-shop, we automatically collect, process and use the necessary personal data of yours in order to provide our services within the terms of our contractual agreement. In every case, we ask for your consent. We comply with the European and Greek legislation regarding the protection of your personal data and we handle them with the most secure and reliable way, in order to minimize any danger of data leakage or data elimination.
The personal data you provide to the online store www.gillini.com is kept solely and exclusively for purposes related to our transaction with you, for communication purposes as well as for the improvement of our services. Your personal data is not processed or accessed by third parties, with the exception of competent authorities as provided for by law.
In addition, you have the right to proceed to make changes to the personal information you have given us for legitimate reasons at any time, restrict or exclude the use of a part of this data, by completing the respective electronic submission form. In any case, we inform you about your rights to access, deletion and opposition in accordance with Articles 33, 34 and 35 of Law 4624/2019.
The online store www.gillini.com may periodically use your e-mail to inform you of the availability of similar products and services on the site. In the event, however, that you do not wish to receive such messages, please submit your request to us at info@gillini.com.
COLLECTION OF PERSONAL DATA
When ordering or registering on our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you explore, the websites or search terms referred to our site, and information about how you interact with our site.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies and how to disable them visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
PROCESSING OF PERSONAL DATA
We collect and process your personal data, when you use our site or register for the first time and every time you log in and use the shopping cart service always in compliance with the European and Greek law. The collection and process of your personal data is performed only under your explicit consent and we guarantee that we process your personal data with the maximum security to minimize the danger of leakage.
We use the Order Information that we collect to fulfill any orders placed through the Site, including shipping arrangement, processing your payment information, providing you invoices and/or order confirmations. Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
THIRD PARTY DISCLOSURE
We do not sell, trade, or transfer to third parties your Personally Identifiable Information unless we provide you with advance notice. This does not include website hosting partners nor other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this data confidential. We may also release your data when this is necessary to comply with the law, enforce our site policies, or for the protection of rights, property and safety.
COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
When it comes to the collection of personal information from children under the age of 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not market to children under 13.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will store your Order Information for our records unless and until you ask us to delete this data.
INTELLECTUAL PROPERTY
The online store www.gillini.com and all of the content of its web page (photos, text, graphics, services, products, names, trademarks that represent “GILLINI” and its online shop) are the intellectual property of the enterprise and are protected in accordance with the relevant provisions of Greek law. As such, any use of the aforementioned content is strictly prohibited without the written permission of “GILLINI”.
RIGHT OF WITHDRAWAL
You have the right to withdraw from your order within 14 days from the day of the delivery, without giving any reason. In this case we will refund you for your order as soon as possible and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order. We may withhold the refund until we have received the goods back from you.
You shall send back the goods within 14 days from the day on which you received your order. Shipping costs for your return are to be paid by you.
You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
RETURNS – REFUNDS – REPLACEMENTS
In case you are willing to ask for a refund or replacement of the product you purchased, please contact our customer services team at info@gillini.com or call +30 216 700 1644 within ten (10) days of receipt of the item and ship the item back to us within the next ten (10) days.
Customers outside of Greece have to pay for the return shipping costs of their order, except from those cases of product defects or delivery of the wrong product.
In case you wish to return one of the products of your order, we inform you that shipping and handling charges paid on your original shipment are non-refundable, and they will be deducted from any funds returned to you. Once we receive the product we will need approximately five (5) days to process your return. In addition to that, usually seven (7) more days will be needed for credit institutions to clear funds on your account.
Outside of the EU, customs duties and sales taxes are non-refundable by our company. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
In order for refund:
1. the product must not have been used
2. the product must be accompanied by the original proof of purchase (receipt, invoice)
4. the product must be in the condition in which it was received by the customer, undamaged, and accompanied by the packaging that normally accompanies the product.
EXCHANGES
If you wish to exchange a product you bought and the new item you want to receive has a lower price, we will refund the difference via your original payment method. Exchanged items are dispatched only after the returned products have undergone quality checks and are subject to product availability at the time of the return.
Please note that this exchange procedure does not apply during Sales Period, where we can only offer an exchange on goods without refund of the difference. If you do not wish to exchange the purchase, you will be issued a credit note to the value of the item at the time of the purchase. If you exchange a product and there is a difference in the final balance, you will be issued a credit note which can be redeemed on your next purchase.
FAULTY ITEMS & REPAIRS
We offer a complimentary repair service for a period of six (6) months after the date of your purchase, in case we conclude that the fault of the product has occurred during the production process or in relation with an element of the production and assembly process, and not because of bad usage. Please send us via email images of your product, including detailed images of the damaged area to info@gillini.com.
Shipping and customs charges for returning the product are not covered by “Gillini”.
Please note that general wear and tear are not covered by this service and all complimentary repairs are at the discretion of Gillini.
If you have a product for more than 6 months that requires a repair please follow the same process. We will then assess the work that is required and provide you with a quote and information about the cost of repair on how to proceed.
SHIPPING AND DELIVERY
Our aim is to deliver the item(s) you have ordered in the shortest possible time, keeping the shipping process as simple as possible.
W offer free shipping for orders delivered to Greece and Cyprus. For the rest of Europe, shipping costs are 25 EUR. For the rest of the world, shipping costs are 60 EUR. For orders above 1,500 EUR free of charge worldwide delivery.
Your order is estimated to be delivered within 5 working days to Greece and Cyprus, 7 working days to the rest of Europe and 10 working days outside Europe, with the prerequisite that the items you ordered are available at the time of your order. These estimations do not apply in case of bad weather, strikes or during any force majeure event which may affect delivery times.
If a product is not immediately available, you will be notified promptly by the orders department of the estimated delivery date.
We may update the terms and conditions above from time to time. Our company reserves the right to update or make amendments to the present terms and conditions, in order to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons. Any amendments to terms and conditions do not apply to orders already in progress.
CONTACT US
For more information about our terms and conditions or any other question please contact us using the details provided below:
Gillini
65 Davaki str. Kallithea 176 72
Athens, Greece
VAT 104704267
Tel. + 30 216 7001644
Email: info@gillini.com